Your role at Thin Air‍

‍Thin Air Labs is a venture capital and services firm igniting venture growth for greater human impact. We invest in seed-stage innovation-based ventures through our venture arm, help ventures succeed with our services team, and nurture the innovation ecosystem through our involvement and influence with community builders and critical ecosystem partners.

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‍At Thin Air, we are:

• Founder first: We have deep founder empathy for how hard it is to be an entrepreneur, which is why we support them in all the ways we do
• Impact Driven: We support founders building companies creating meaningful human impact
• Unlike Minds: We value different perspectives and collaboration. We believe this diversity of thought and capability enables more effective and unique solutions to tomorrow's problems
• Infinitely Curious: Innovation begins with an open mind. We focus on iteration and growth in the pursuit of being better than we were yesterday

‍Our Funding Catalyst team works closely with high-growth venture founders to help them articulate their vision, develop a capitalization strategy for their growth, and identify and apply for non dilutive funding and SR&ED tax credits. Through development of long term relationships with our clients, we are on a mission to be the trusted source for fundraising strategies and execution for ventures across North America. Since its inception, Funding Catalyst has helped companies secure $50M+ in non-dilutive capital, accelerating the growth and development of startups in the innovation ecosystem.

Thin Air Labs’ Funding Catalyst team is looking for a Manager with a passion for entrepreneurship to further scale our Funding Catalyst service across North America.

You would be described as:

• Having 3+ years of experience as a Manager or Team Lead in a professional and/or consulting services organization supporting innovative companies
• Experienced at building and managing a team, with demonstrated ability to guide, motivate, and support team members in delivering high-quality products
• Skilled in project management and resource allocation, with a focus on delivering high-quality, timely, and profitable outcomes
• Having excellent communication skills, with the ability to effectively communicate and build trust with stakeholders at every level
• Having exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges
• Possessing strong business acumen with demonstrated success in scaling service-based businesses
• Committed to delivering outstanding customer service and a passion for exceeding customer expectations
• Having a track record in fostering a customer-centric culture within the service team, emphasizing empathy, professionalism, and effective problem-solving
• Skilled at fostering a collaborative working environment and leading the professional development of team members
• Having a strong ability to assess process and make changes iteratively and gain buy-in from others around process adoption
• A strong team player with the ability to collaborate with the broader Thin Air Labs team to create exceptional outcomes for our customers
• Data-driven with the ability to gather and use key metrics to inform decision-making
• Experienced with SR&ED and other forms of non-dilutive funding

‍You will be responsible for:

• Leading and managing the entire Funding Catalyst service, ensuring efficient service delivery and high customer sentiment
• Oversee all Funding Catalyst projects, ensuring timelines, budgets, and quality standards are met
• Management of the Funding Catalyst and SR&ED team members, including development, coaching and performance management
• Analyzing current and future resource needs by assessing project requirements, workload forecasts, and team capabilities, and effectively allocating necessary resources across projects
• Collaborating with the leadership team to understand the hiring needs of Funding Catalyst and lead the recruitment and onboarding process for new team members
• Participating in strategic planning, including monthly/quarterly objective and goal setting and providing strategic direction and leadership to the Funding Catalyst team, ensuring alignment with organizational goals
• Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills, and resolving conflicts professionally and effectively
• Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions
• Proactive assessment of Funding Catalyst’s operational policies, practices, and processes to identify areas for improvement and efficiency
• Preparation and presentation of reports to senior management on team performance, project status, and key performance indicators (KPIs) to measure success and identify areas for improvement

Equal Opportunity Employer At Thin Air Labs, we value diversity in our workforce and believe "unlike minds" make strong teams. We encourage all qualified candidates to apply.

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